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You Have A Choice To Make

By Charlie Hauck on Oct 25, 2018 4:25:45 PM

The blog this week is pretty straight forward, and possibly a bit uncomfortable for some people to digest. For some reason in my coaching interactions with my clients this week an idea just kept tumbling out of my brain and I feel it needed to be shared today.

Here it is:

If you are in sales (and lots of other things like owning a business, running a race, skiing a snowy slope you must decide if you are going to be a VICTIM OR A VICTOR. Let’s think about selling though. Too often when I review someone’s results and ask what happened I am forced to listen to the lament of a VICTIM. The price was too high, the time wasn’t right, the backroom messed it up before, the boss wouldn’t meet with me, the other guy has this account sewn up. All the reasons it sounds right to just accept the results and not expect anything more. In other words, there is nothing I could have done to change the outcome, the deck was stacked against me. The plaintive voice of a victim…

But I have heard the rantings of a VICTOR when I challenge some others. They tell me of the risks they took, the willingness they had to keep going, losing wasn’t an option or the comment that they had nothing to lose by trying something else. These people don’t win every time, but they definitely win more than those that decided that being a victim is OK, or at least they had tried hard enough. Those VICTORS loved to win, but hated to lose even more. Those VICTORS tend to make all the VICTIMS uncomfortable when they see them accomplish the things others didn’t think could be accomplished.

I’d love some responses from people about the moments when they decided they would be VICTORS and what that felt like. I’d also love to hear from some people brave enough to say they are tired of being VICTIMS and willing enough to talk about how to change their beliefs and create their futures.

 

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Are You a Second-Class Citizen?

By Charlie Hauck on Sep 24, 2018 11:14:18 AM

The Growth Dynamics executive team (both of us) just sat down to meet with a fresh-faced, recent college grad selling printers and copiers scrambling through his third week on the job. Geez, to be so young and full of optimism, Copier Colin had a smile on his face and he tried to manage the call and get us to be as excited about office equipment as he is. His manager was with him today, and frankly, she did a good job making sure no one got hurt in the exchange.

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Customer For Life

By Charlie Hauck on Sep 6, 2018 9:52:07 AM

“Customer for life," isn’t that the goal all sales and service organizations are after?

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