Symptoms:
Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.
By Monday Morning Manager on Sep 16, 2024 7:00:00 AM
Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.
By Charlie Hauck on Feb 9, 2024 7:00:00 AM
Time for another Fast Tip Friday! This one's pretty quick! There are a lot of athletic events on TV every night and you see people and teams doing their best and trying to do whatever it takes to win a game, and every now and then you'll hear a commentator talk about this....
By Monday Morning Manager on Jan 22, 2024 7:00:00 AM
Brian just made a proposal to a buyer and received the same response he has heard so many times recently. "Thanks for the proposal. Appreciate you coming in. We'll give it some consideration and let you know."
By Charlie Hauck on Nov 10, 2023 7:00:00 AM
I know the pandemic disrupted all of our lives and all of our businesses. I know that COVID is still out there. I'm not going to have a political conversation with anybody about it. It's there. It will come back a little bit stronger this winter, but we're not going to go through another pandemic.
By Charlie Hauck on Sep 15, 2023 7:00:00 AM
I wish this week's topic was more positive, more energized, more something good that happened… But I'm going to disappoint you all if that's what you're looking for.
By Monday Morning Manager on Jan 9, 2023 6:45:00 AM
Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.
By Charlie Hauck on Sep 16, 2022 7:00:00 AM
Hey, welcome back, everybody. It's nice to have taken a couple of weeks break, gotten away from things for a little bit. I needed to vacation. I feel reenergized and back to offer another Fast Tip Friday moment from Growth Dynamics.
By Monday Morning Manager on Feb 7, 2022 6:45:00 AM
Symptoms:
Sondra worked relentlessly to hit her numbers and keep her territory on top of the rankings. Never shy about asking for business, if a sales report showed a dip in the numbers, Sondra would beat the bushes for the orders that might help push her over the goal for that quarter. Her customers believed her products were top-notch, as did other users down the distribution line. And because of this, if Sondra pushed a little at times, they often felt it wasn't too hard to accommodate her request to order early or more than planned.
By Monday Morning Manager on Jan 20, 2020 8:02:58 AM
Good morning & Greetings, here's this week's selling scenario to think about.
By Charlie Hauck on Mar 7, 2019 8:52:06 AM
Back in January, Sarah Waple and I attended the annual Target Training International Conference. The conference always delivers great application insights for the science of Human Behavior that we incorporate into our programs at Growth Dynamics, and every year the team at TTI invites a key note speaker to address the close to 400 attendees. This year the speaker, Molly Fletcher, a sports agent out of Atlanta graced the stage and delivered a ten-bell message with humor, challenges and personal experience. I thought she was a great presenter with a great message.