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Podcast: No More Pennies

By Monday Morning Manager on Aug 24, 2026, 6:00:00 AM

 

Symptoms:

The sales quotas for the new year came down from the C-Suite. Hunter took one look at the email and felt sick to his stomach. This past year Hunter felt like he did as much as he could do without giving up all his personal time to his job. What more could he do to hit the 18% increase that was now expected by the bosses?

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Podcast: Do You Set Customer Service Expectations?

By Monday Morning Manager on Feb 2, 2026, 5:59:59 AM

 

Symptoms:

Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.

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Podcast: No More Pennies

By Monday Morning Manager on Jan 5, 2026, 6:30:00 AM

 

 

Symptoms:

The sales quotas for the new year came down from the C-Suite. Hunter took one look at the email and felt sick to his stomach. This past year Hunter felt like he did as much as he could do without giving up all his personal time to his job. What more could he do to hit the 18% increase that was now expected by the bosses?

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Podcast: Do You Set Customer Service Expectations?

By Monday Morning Manager on Sep 16, 2024, 7:00:00 AM

 

Symptoms:

Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.

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Fast Tip Friday: Adaptability and Availability

By Charlie Hauck on Feb 9, 2024, 7:00:00 AM

 

Time for another Fast Tip Friday! This one's pretty quick! There are a lot of athletic events on TV every night and you see people and teams doing their best and trying to do whatever it takes to win a game, and every now and then you'll hear a commentator talk about this....

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Podcast: Audition Your Prospects

By Monday Morning Manager on Jan 22, 2024, 7:00:00 AM

 

 
 
 

Symptoms:

Brian just made a proposal to a buyer and received the same response he has heard so many times recently. "Thanks for the proposal. Appreciate you coming in. We'll give it some consideration and let you know."

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Fast Tip Friday: Focus on Face to Face

By Charlie Hauck on Nov 10, 2023, 7:00:00 AM

I know the pandemic disrupted all of our lives and all of our businesses. I know that COVID is still out there. I'm not going to have a political conversation with anybody about it. It's there. It will come back a little bit stronger this winter, but we're not going to go through another pandemic.

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Fast Tip Friday: Customer Service DO's and DO NOT's

By Charlie Hauck on Sep 15, 2023, 7:00:00 AM

I wish this week's topic was more positive, more energized, more something good that happened… But I'm going to disappoint you all if that's what you're looking for.

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Podcast: Do You Set Customer Service Limits?

By Monday Morning Manager on Jan 9, 2023, 6:45:00 AM

 

 

Symptoms:

Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.

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Fast Tip Friday: Put the Pressure Where it Belongs

By Charlie Hauck on Sep 16, 2022, 7:00:00 AM

 

Hey, welcome back, everybody. It's nice to have taken a couple of weeks break, gotten away from things for a little bit. I needed to vacation. I feel reenergized and back to offer another Fast Tip Friday moment from Growth Dynamics.

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