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Podcast: Promote Your Prospects to Deputy

By Monday Morning Manager on Jan 30, 2023 6:45:00 AM

 

Symptoms:

Most of Mike's potential accounts seem to be unable to make a decision on their own regarding his service. They claim they have responsibility, listen to his presentation, but then let him know there are "others" who have final decision-making authority. He is frustrated by this situation and usually just makes his presentation, anyway, hoping for the best. As a result, his closing ratio is poor and his sales cycle is exceedingly long.

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Fast Tip Friday: Two Heads are Better Than One

By Charlie Hauck on Jan 27, 2023 6:45:00 AM

I want to throw a challenge out to everybody reading. It's something that's been important to me in my career, and a lot of the people that I respect and have set the path forward in the training and development business are big proponents of this, so I want to share it with you.

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Podcast: Person VS Performance

By Monday Morning Manager on Jan 23, 2023 6:00:00 AM

 

Symptoms:

Fully dressed in his umpire gear, Gary was behind the plate calling the 3rd inning of his son's little league baseball game. The kid on the mound was so good he was picking apart the corners of the plate on almost every pitch. Although Gary was calling them the way he saw 'em, there were so many close calls that it didn't take long for the parents and the bleacher crowd to start riding him with the usual insults, heckles and personal attacks.

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Fast Tip Friday: Care Without Cost

By Charlie Hauck on Jan 20, 2023 6:45:00 AM

My idea today is something that came up in a conversation I was having, with a client and their team, about the expectations of customer service, or taking care of account relationships.

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Podcast: Work By The Schedule

By Monday Morning Manager on Jan 16, 2023 7:00:00 AM

 

Symptoms:

Donna hated feeling like this. As hard as she tried, she couldn’t figure out what she was supposed to do when she got back to the office after being out for a couple of days making calls on new prospects and checking up on some existing clients. Her to do list had a bunch of things scribbled on it, but Donna didn’t know which items were most important or when the people she had been talking to were expecting her to follow up.

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No Sleep ‘Til Brooklyn! In-Person Training is Back!

By Sarah Waple on Jan 13, 2023 8:15:00 AM

The Beastie Boys said it best- No sleep ‘til Brooklyn. Growth Dynamics is pleased to announce the return of in-person business development training and will be kicking off in Brooklyn, NY. 

Topics: training event
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Podcast: Do You Set Customer Service Limits?

By Monday Morning Manager on Jan 9, 2023 6:45:00 AM

 

 

Symptoms:

Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.

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Fast Tip Friday: Use SMARTS Goals to Win in 2023

By Charlie Hauck on Jan 6, 2023 6:45:00 AM


Hey, everybody, this is the fast tip Friday for New Year's week. I really want to throw something out to all of you. I'm going to put myself at risk as I do it.

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Podcast: Holiday Special 2022

By Monday Morning Manager on Dec 19, 2022 6:45:00 AM

 

We wish you a very Merry Christmas, Happy Holidays, Happy Hanukkah, whatever else you celebrate. We hope that the next few weeks, or days, however much time you choose to make about the holiday season, is one that you are making the best for yourself. Enjoy the people you want to enjoy. Don't feel pressured to do the things you don't want to do. Make sure you are taking some time for yourself to recharge, refocus, and be ready for 2023.

Topics: podcast holiday
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Fast Tip Friday: Stop Chasing the Horizon

By Charlie Hauck on Dec 16, 2022 7:00:00 AM

 

There are a lot of people who are dominant, driven, perfectionist, say they're never satisfied, in some cases, they're type A personalities, but in some cases, there are also people that if everything isn't perfect, they're never going to be quite happy. This is a message to those people in particular, but I think all of us can get caught up in this game of chasing the horizon.

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