I want to throw a challenge out to everybody reading. It's something that's been important to me in my career, and a lot of the people that I respect and have set the path forward in the training and development business are big proponents of this, so I want to share it with you.
My idea today is something that came up in a conversation I was having, with a client and their team, about the expectations of customer service, or taking care of account relationships.
It's time for another Friday Fast Tip. Today we have some insight and hysterical ideas about business development. One of the things I hear about a lot is, "I've got a lousy client, what do I do about it?"
It's time for another one of those Friday fast tips from Growth Dynamics. I'm Charlie Hauck, President and CEO of the organization and I want to bring up a topic that I'm sure a lot of you've heard about in your professional and personal lives. I want to take another stab at the idea of the value of time and getting things done.
Recently Charlie and I were talking about work I was doing with interviews for a client. As I was reviewing profiles and setting up my standard interview questions, he suggested a list of questions that I must ask all candidates. I had a few on my list already but this one is one I never would have thought to ask, but it surely is something everyone can relate to.
As the calendar indicates the New Year is fast approaching, it is prime time for sales management to ask some challenging questions about their team’s performance. Most sales managers find that checking the final numbers for their team satisfies their desire to evaluate what happened over the previous 12 months. But are those results the real story of how your team performed or could they be hiding some important facts that require a deeper look?
While scrolling on Instragram this morning (you can follow Growth Dynamics) I cam across a story that included the information in the headline and a little bit more. My mind was somewhat blown. Was yours as you read it?
My initial response was to start thinking about ALL I should get done between now and the end of the year. I started to factor in all of the days off my kids have, the vacation days I have, the vacation days and travel days Charlie has and a few other times I know Growth Dynamics won't be working. I immediately became overwhelmed with what I want to accomplish for GD and myself. Truth be told, since the start of covid and all of the changes that have happened with that, I can get overwhelmed easier than before covid times. When I get overwhelmed, my productivity drops.
Marcy, her manager and their product expert just finished a conference call with a hot prospect, and after the last caller signed off, she felt like the last hour had just wasted a month's worth of effort in getting it set up. They had all agreed to dial in, so why was there so little interest, so few questions and no action items at the end of the call? Why was there so little interaction between her team and the audience? Granted, she didn't have too much to say on the call, but the purpose was to show off their company and their offerings. Or was it? Now, looking back, she wasn't so sure.