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Podcast: No More Pennies

By Monday Morning Manager on Jan 5, 2026 6:30:00 AM

 

 

Symptoms:

The sales quotas for the new year came down from the C-Suite. Hunter took one look at the email and felt sick to his stomach. This past year Hunter felt like he did as much as he could do without giving up all his personal time to his job. What more could he do to hit the 18% increase that was now expected by the bosses?

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Podcast: Do You Set Customer Service Expectations?

By Monday Morning Manager on Sep 16, 2024 7:00:00 AM

 

Symptoms:

Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.

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Fast Tip Friday: Adaptability and Availability

By Charlie Hauck on Feb 9, 2024 7:00:00 AM

 

Time for another Fast Tip Friday! This one's pretty quick! There are a lot of athletic events on TV every night and you see people and teams doing their best and trying to do whatever it takes to win a game, and every now and then you'll hear a commentator talk about this....

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Podcast: Audition Your Prospects

By Monday Morning Manager on Jan 22, 2024 7:00:00 AM

 

 
 
 

Symptoms:

Brian just made a proposal to a buyer and received the same response he has heard so many times recently. "Thanks for the proposal. Appreciate you coming in. We'll give it some consideration and let you know."

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Fast Tip Friday: Focus on Face to Face

By Charlie Hauck on Nov 10, 2023 7:00:00 AM

I know the pandemic disrupted all of our lives and all of our businesses. I know that COVID is still out there. I'm not going to have a political conversation with anybody about it. It's there. It will come back a little bit stronger this winter, but we're not going to go through another pandemic.

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Fast Tip Friday: Customer Service DO's and DO NOT's

By Charlie Hauck on Sep 15, 2023 7:00:00 AM

I wish this week's topic was more positive, more energized, more something good that happened… But I'm going to disappoint you all if that's what you're looking for.

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Podcast: Do You Set Customer Service Limits?

By Monday Morning Manager on Jan 9, 2023 6:45:00 AM

 

 

Symptoms:

Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.

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Fast Tip Friday: Put the Pressure Where it Belongs

By Charlie Hauck on Sep 16, 2022 7:00:00 AM

 

Hey, welcome back, everybody. It's nice to have taken a couple of weeks break, gotten away from things for a little bit. I needed to vacation. I feel reenergized and back to offer another Fast Tip Friday moment from Growth Dynamics.

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Podcast: Nurture, Nurture, Nurture

By Monday Morning Manager on Feb 7, 2022 6:45:00 AM

 

Symptoms:
Sondra worked relentlessly to hit her numbers and keep her territory on top of the rankings.  Never shy about asking for business, if a sales report showed a dip in the numbers, Sondra would beat the bushes for the orders that might help push her over the goal for that quarter. Her customers believed her products were top-notch, as did other users down the distribution line. And because of this, if Sondra pushed a little at times, they often felt it wasn't too hard to accommodate her request to order early or more than planned.

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Podcast: Nurture clients in their best interests

By Monday Morning Manager on Jan 20, 2020 8:02:58 AM

Monday Morning Manager

 

Good morning & Greetings, here's this week's selling scenario to think about.

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