I was thinking about 2022, and where we are in 2023, and I really started to reflect on what happened, how it happened, why it happened, and this is the part I really want to talk about today, who was with me when it happened.
Podcast: ASAP to Ghost
Symptoms:
Ruben was excited about the call he just finished with the Facilities Manager at a school in his territory. The situation was a perfect fit for his company's new line of industrial faucets. Plus, the Facilities Manager told him the hardware needed to be installed ASAP or the school would face a fine from the local building inspector.
Podcast: Take Complete Ownership
Symptoms:
Jerry was having a year that was slightly ahead of last year, but he was frustrated that he wasn't doing as well as he thought he could be or should be. Although he had taken some sales training and learned some unique words, phrases, and approach tactics, he felt like he was struggling to say and do the "right" things when it came to managing his activities and sales calls. He wondered what he needed to change so that his daily work became more natural, fun, and productive.
Fast Tip Friday: Don’t Let Conditions Determine Your Success
We're in the middle of winter. In Philadelphia, we haven't had any snow this year, but it's been cold. Tonight, it's going to get really cold and tomorrow, it's going to be really cold. Guess what... no matter what the temperatures are, we still have got to get things done.
Podcast: Promote Your Prospects to Deputy
Symptoms:
Most of Mike's potential accounts seem to be unable to make a decision on their own regarding his service. They claim they have responsibility, listen to his presentation, but then let him know there are "others" who have final decision-making authority. He is frustrated by this situation and usually just makes his presentation, anyway, hoping for the best. As a result, his closing ratio is poor and his sales cycle is exceedingly long.
Fast Tip Friday: Two Heads are Better Than One
I want to throw a challenge out to everybody reading. It's something that's been important to me in my career, and a lot of the people that I respect and have set the path forward in the training and development business are big proponents of this, so I want to share it with you.
Podcast: Person VS Performance
Symptoms:
Fully dressed in his umpire gear, Gary was behind the plate calling the 3rd inning of his son's little league baseball game. The kid on the mound was so good he was picking apart the corners of the plate on almost every pitch. Although Gary was calling them the way he saw 'em, there were so many close calls that it didn't take long for the parents and the bleacher crowd to start riding him with the usual insults, heckles and personal attacks.
Fast Tip Friday: Care Without Cost
My idea today is something that came up in a conversation I was having, with a client and their team, about the expectations of customer service, or taking care of account relationships.
Podcast: Work By The Schedule
Symptoms:
Donna hated feeling like this. As hard as she tried, she couldn’t figure out what she was supposed to do when she got back to the office after being out for a couple of days making calls on new prospects and checking up on some existing clients. Her to do list had a bunch of things scribbled on it, but Donna didn’t know which items were most important or when the people she had been talking to were expecting her to follow up.
Topics:
Time Management
podcast
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