No one told Melanie that she would be making calls on her own just two weeks after she started working at Quality Stuff, Inc. When she first began, her new manager said she would do ride-alongs for at least a month and then be slowly let off the leash to contact customers by herself. But that plan went out the window this morning when Melanie found out her mentor had called in sick and she was expected to keep an appointment and fly solo with a very important customer.
Hey, welcome everybody. Charlie Hauck here—Lead Trainer, Coach, and Executive at Growth Dynamics.
Dewey is a prolific prospector. Like the sun rising in the east, you can count on Dewey making more sales calls than anyone on his employer’s sales team. No matter where he goes, Dewey will find someone to talk to about his products and services.
Hey everybody, Charlie Hauck here—Founder of Growth Dynamics, Lead Trainer, Creative Consultant, Executive Coach, Content Creator, Cheerleader… and one more thing I want to share that’s a bit personal: I’m a grandparent.
Symptoms:
Cliff was surprised. He assured the customer how things would work out and, when the customer disagreed, he told him again. And again, and again. Then his manager got an angry phone call asking Cliff not be sent back into the account because the client didn't see any way for him to handle their account to their satisfaction. Cliff was indignant. Didn't the client understand that Cliff was the expert and knew best what the client really wanted and needed?
Hey everybody, Charlie Hauck here—Lead Trainer and Founder of Growth Dynamics—back for another Fast Tip Friday.
Symptoms:
Joe teed up a nice little order at one of his smaller accounts. It wasn't a make or break type of deal, but it created some additional opportunities to expand the product mix and make a lesser account more profitable. In an effort to keep his sale on track, Joe emailed the customer to confirm his appointment for a week later and mentioned that he thought this should be a decision meeting on the product program he was offering.
Hey everybody, it’s Charlie—founder, lead trainer, and probably, by the time you watch this, former president of Growth Dynamics.
Symptoms:
The silence was deafening. Both Valerie and her prospect sat there looking at each other waiting for the other person to speak first. Valerie had finished her presentation of the new products' features and benefits and was expecting the Director of Operations to give her some indication of how well she had done.
Hey everybody, welcome to another Fast Tip Friday. It’s Charlie Houck—President, Lead Trainer, and maybe formerPresident by the time you watch this.
