Hey, everyone, Sarah Waple, President at Growth Dynamics.
Podcast: Procrastinating on bad news
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Symptoms:
One thing was certain: Derek was going to get an earful when he mustered the courage to tell his biggest customer that the truckload of material he was expecting was going to arrive three weeks late. With the last six months seeing all kinds of shipping headaches, the customer told Derek that their patience was wearing thin. They demanded a more reliable delivery schedule and that Derek be more honest and timely communicating with them.
One thing was certain: Derek was going to get an earful when he mustered the courage to tell his biggest customer that the truckload of material he was expecting was going to arrive three weeks late. With the last six months seeing all kinds of shipping headaches, the customer told Derek that their patience was wearing thin. They demanded a more reliable delivery schedule and that Derek be more honest and timely communicating with them.
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podcast
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Fast Tip Friday: The Power of Curiosity in Sales
Hey everybody, Sarah Waple, your President at Growth Dynamics, and I am here with another Fast Tip Friday.
Topics:
Sales behaviors
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Podcast: Do You Set Customer Service Expectations?
Symptoms:
Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.
Fast Tip Friday: Plan Now for a Strong Year
Hey everybody, Sarah Waple, your President at Growth Dynamics, and I am here with another Fast Tip Friday.
Topics:
Time Management
Coaching
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Podcast: Business is Business
Symptoms:
Carl was feeling frustrated and hurt. One of his best accounts was showing a definite decline in volume that was way beyond what could be explained by the market or the economy, and he could not imagine that he had done anything to create the change.
Fast Tip Friday: Power Words That Close Deals
Hey everybody. Sarah Waple here, President at Growth Dynamics, and I am here with this week's Fast Tip Friday.
Topics:
Sales behaviors
Coaching
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Fast Tip Friday: What Every Business Can Learn From Ritz-Carlton
Hey, I'm stealing some powerful stuff from someplace that I really — I admire this organization. I think they do just about everything right. And if they don't do it right, they're always trying to figure out how to do it right. And it is the Ritz Carlton organization — Ritz Carlton Hotels.
Topics:
Business management
podcast
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Podcast: Mental Distractions and Clutter
It was early Monday morning and Brett was lying awake in bed, worrying about his upcoming week. Although his business and personal life was running about average so far this year, he had fallen into the habit of replaying past failures in his head, worrying about every little thing on his numerous To Do lists, and allowing a constant stream of negative internal talk. All of this was causing him a lot of anxiety and stress, both before and during many of his business development meetings.
Topics:
podcast
skill development
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