Growth Dynamics Get Down

Symptoms:

Jerry was having a year that was slightly ahead of last year, but he was frustrated that he wasn't doing as well as he thought he could be or should be. Although he had taken some sales training and learned some unique words, phrases, and approach tactics, he felt like he was struggling to say and do the "right" things when it came to managing his activities and sales calls. He wondered what he needed to change so that his daily work became more natural, fun, and productive.

We're in the middle of winter. In Philadelphia, we haven't had any snow this year, but it's been cold. Tonight, it's going to get really cold and tomorrow, it's going to be really cold. Guess what... no matter what the temperatures are, we still have got to get things done.

Symptoms:

I want to throw a challenge out to everybody reading. It's something that's been important to me in my career, and a lot of the people that I respect and have set the path forward in the training and development business are big proponents of this, so I want to share it with you.

Symptoms:

Fully dressed in his umpire gear, Gary was behind the plate calling the 3rd inning of his son's little league baseball game. The kid on the mound was so good he was picking apart the corners of the plate on almost every pitch. Although Gary was calling them the way he saw 'em, there were so many close calls that it didn't take long for the parents and the bleacher crowd to start riding him with the usual insults, heckles and personal attacks.

My idea today is something that came up in a conversation I was having, with a client and their team, about the expectations of customer service, or taking care of account relationships.

Symptoms:

Donna hated feeling like this. As hard as she tried, she couldn’t figure out what she was supposed to do when she got back to the office after being out for a couple of days making calls on new prospects and checking up on some existing clients. Her to do list had a bunch of things scribbled on it, but Donna didn’t know which items were most important or when the people she had been talking to were expecting her to follow up.

EDIT:

The Brooklyn program has rescheduled to start on March 20 & 21. 

The Beastie Boys said it best- No sleep ‘til Brooklyn. Growth Dynamics is pleased to announce the return of in-person business development training and will be kicking off in Brooklyn, NY. 

Symptoms:

Abby prided herself on the level of customer service she delivered after the sale, and loved the loyalty her customers expressed to her. That loyalty also had a troubling side and it was beginning to show.