Symptoms:
Julie felt conflicted as she listened to the other members of the sales team talk about how they were going to spend the big commissions everyone was earning this quarter. The sales managers created a program that paid bonus dollars to everyone’s comp plan if they sold the base products and three or more add-ons to at least 50% of their customers for this quarter. The payoffs added potentially 50% to the average commission for anyone that made the extra effort. Julie was not troubled by the amount of money on the table, but she was troubled by the way a few of the top producers were willing to take advantage of some of their customers to qualify for the extra pay. It seemed to Julie that these people were crossing the line, and to her that was greedy and perhaps unethical. Of course, she wanted the extra money, but Julie felt like life was good and that the incentive was nice, but not all that motivating.